When a renter completes identity verification, Clara's verification partner, Veriff, returns a Confidence Score (also called the Decision Score). It reflects how confident Veriff is that the verification session is genuine and that a real person presented a real, valid identity document. A higher number indicates higher confidence.
It helps to be clear on what this score is, and what it isn't:
- What it measures: the authenticity of the identity check...the document, the selfie, and the session itself.
- What it doesn't measure: creditworthiness, income, or rental history. Those are handled by separate checks in the application. The Confidence Score speaks only to whether the verification is genuine, not to the applicant as a tenant.
How the score is determined
The score is a composite. Behind it sits a set of individual checks. Veriff calls these insights that each examine one part of the verification. Together, they shape the final number. The checks include, but aren't limited to:
Document authenticity
- The document's appearance corresponds with how a valid document of its type should look.
- The document is real and exists in physical, original form.
- The document is recognized and accepted for the check, and has not expired.
Face and selfie
- The face in the selfie matches the face in the document photo.
- The selfie is of a real face that is physically present during the session (not a photo or mask).
- The face from the selfie is not on a face blocklist.
Image quality and completeness
- The document images meet the quality requirements and are clear.
- The front of the document is present and fully visible.
- The back of the document is present and fully visible.
- The selfie image is clear, visible, and available for the face-related checks.
Behavior and device
- The user and session behavior do not appear suspicious or part of a repetitive pattern associated with fraud.
- The device's IP address is not from a restricted area.
Reading the score in context
The Confidence Score summarizes the whole verification, so it's best read as an overall signal rather than a single pass-or-fail result.
A lower score doesn't automatically mean fraud. It can simply reflect a blurry image, a partially visible document, or an ID that's expired. When a score comes in lower than expected, it's often something the renter can resolve by re-verifying with clearer images or a valid, in-date document.