Use Clara's secure messaging portal to communicate directly with renters and request anything you need, all in one documented, secure place.
Once a renter submits their application, they can't add documents directly to it. The messaging portal is your tool for any follow-up requests.
How to Access the Messaging Portal
- Log into your Clara dashboard at rentwithclara.com
- Navigate to the renter's application under your property
- Select "Message" to open the secure messaging thread
- Send your request—the renter receives an email notification and can respond directly through their Clara account
All messages and shared documents stay within Clara's secure platform, keeping sensitive information protected.
What You Can Request
Income & employment documentation:
- Employment verification letters
- Offer letters for new jobs
- Rental assistance documentation (e.g., tenant-based housing vouchers)
- 1099s or tax returns for self-employed renters
Additional screening information:
- Pet documentation (vaccination records, breed verification)
- Additional guarantor information or contact details
- Landlord reference contact updates
Clarifications:
- Questions about gaps in rental history
- Explanation of background check items
- Confirmation of move-in date availability
Tips for Clear Communication
Be specific in your requests Instead of "Can you send more income information?" try "Could you please upload your two most recent bank statements showing direct deposit history?"
Set a reasonable timeframe Let renters know when you need the information by so they can respond promptly and you can move your decision forward.
Keep it in Clara Using the messaging portal keeps all communication documented and secure—protecting both you and the renter.