During your application, you can upload documents as part of the additional income step and income verification process. Clara will prompt you to upload when needed — for example, if you choose document upload as your income verification method or if you need to provide supplemental documentation.
Before uploading bank statements or pay stubs, consider connecting your bank account or payroll provider instead. Automated connections verify your income faster, are more accurate, and save you the hassle of gathering and uploading individual documents. You can connect during the income verification step of your application.
After You've Submitted
Once your application is submitted, you can't go back and add documents directly to that submission. But you have two options:
Option 1: Send documents through Clara's messaging portal Use the built-in messaging feature to share additional documents directly with your landlord or agent. This keeps everything secure and in one place. Common documents landlords may request include:
- Employment verification letters
- Employment offer letters
- Rental assistance documentation (e.g., tenant-based vouchers)
- Proof of savings or assets
- Any other supporting financial documentation
Option 2: Update your profile and submit a new application If you need to make changes to your verified information — like connecting your bank account instead of uploading documents — you can update your profile and submit a fresh application to the same property.
Tips
- Connect your bank or payroll first — automated verification is faster and more reliable than document uploads
- Upload during your application whenever possible — it's easier to include everything upfront than to follow up later
- Use the messaging portal rather than personal email to share documents — it keeps everything secure within Clara's encrypted platform